Welcome to Smart Adilabad, operated by Smart Adilabad This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our App for grocery delivery, home appliance repair, and other home services in and around Adilabad.
By downloading or using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
A. Personal Information:
B. Service-Specific Information:
C. Technical Information:
D. Location Information:
We collect real-time GPS location only when you are actively using the App — to show nearby service providers, track deliveries, and assign the nearest technician. You can disable location in your phone settings, but some features may not work properly.
We provide professional repair services for your home appliances. When booking a repair, your name, phone number, address, and appliance details are shared with the assigned technician to complete the service.
Technicians are trained on data privacy and are prohibited from sharing your personal information outside the scope of the service.
| Purpose | Service Type |
|---|---|
| Book appliance repair appointment | Appliance Repair |
| Assign nearest certified technician | Appliance Repair |
| Process & deliver grocery orders | Grocery Delivery |
| Real-time delivery tracking | All Delivery Services |
| Send order confirmations via SMS / WhatsApp | All Services |
| Handle payments & generate invoices | All Services |
| Manage returns, refunds & complaints | All Services |
| Improve App performance & user experience | Platform |
| Send promotional offers (opt-out available) | Marketing |
| Legal compliance & fraud prevention | Security |
For grocery deliveries and home service visits, we share your delivery address and contact number with the assigned delivery partner or technician.
Location data is deleted immediately after order or service completion. Delivery partners are contractually bound to use location data solely for service fulfillment.
We do not sell your personal data. We share it only in these limited situations:
All third-party partners are required to comply with strict data protection agreements aligned with the Indian IT Act 2000 and applicable data protection laws.
| Data Type | Retention Period |
|---|---|
| Account & profile data | Account deletion + 30 days |
| Order & transaction history | 5 years (GST/tax requirements) |
| Live location data | Deleted immediately after delivery / service |
| Payment records | 7 years (RBI guidelines) |
| App usage logs | 90 days |
| Customer support chats | 1 year |
We implement industry-standard security measures to protect your personal data:
No method of data transmission over the Internet is 100% secure. If you suspect a security breach, contact us immediately at support@smartadilabad.in
As a user, you have the right to:
To exercise any of these rights, go to App Settings → Privacy → Manage My Data or email us at support@smartadilabad.in. We will respond within 7 working days.
Smart Adilabad is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we discover that a child has provided us with personal data, we will delete it immediately.
Parents or guardians who believe their child has used the App should contact us at support@smartadilabad.in
We may update this Privacy Policy from time to time. When significant changes are made, we will notify you via:
Continued use of the App after notification of changes constitutes your acceptance of the updated Privacy Policy.
📬 Contact Us
Smart Adilabad
Adilabad, Telangana, India
For privacy concerns, data requests, or complaints:
support@smartadilabad.in